Job Description

TCI has an immediate need for a 2nd Shift Technical Support Specialist in Louisville, KY.  This is a long-term contract opportunity through 12-31-2023 with the possibility of extensions and/or hire.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
SUMMARY
The Technical Support Specialist will work within the Technology Support Center providing technical support via phone, email, or chat.  This is a second shift work schedule which is Monday-Friday 3:00pm to 11:30pm.
RESPONSIBILITIES
  • Using an incident tracking application, create, troubleshoot, diagnose, resolve, or route client incidents according to service level agreement. Will also receive assistance from tenured personnel to resolve client incidents.
  • Attendance is extremely important for this position. The successful candidates will be required to work 2nd shift, which is Monday - Friday, 3:00pm to 11:30pm.
  • Will use soft phone skills, and technical aptitude to provide telephone technical support to internal clients, answer voicemail messages and respond to emails.
  • In addition to providing telephone technical support, the Technical Support Specialist will monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and Automic, etc.). With assistance of tenured personnel, will take corrective action to address alerts and resolve technical issues.
  • Will utilize various knowledge repositories (Knowledge Articles, job aids, etc.) within the infrastructure environment to assist with creating troubleshooting, diagnosing, routing, and resolving technical incidents.
REQUIREMENTS
  • 1 to 3 years of practical experience in an Information Technology phone support position.
  • 1 to 3 years of experience with user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups and access to network shared folders.
  • Basic understanding of Citrix VDI and Thin Clients.
  • Basic understanding utilizing XenMobile/Intune MDM (Mobile Device Management) tools to support Androids, iOS, tablets and Chromebooks. 
  • Basic understanding on how to troubleshoot Androids, iOS, tablets, laptops, thin clients, and Chromebooks.
  • Basic understanding using an incident tracking tool or Cherwell.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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