Job Description

TCI has an immediate need for a Business Process/Information Analyst in Boulder, CO.  This is not a Corp2Corp opportunity.  This is a contract-to-hire opportunity. 


This is a very unique work opportunity. Our Client is one of the world’s leading financial institutions that focuses on customer centric experiences both online and in store. With a growing number of locations and multiple financial products our client offers a multitude of career paths for future growth. 

Our employees seek to provide Amazing Experiences and the right information, in a consumable format, needs to be readily available to them when they need it. A successful candidate will be excited about doing whatever it takes to support and enable coworkers to unlock their full potential through the collection, synthesis, and dissemination of our internal knowledge. 

  • Oversee the Knowledge Management process.
  • Be the gatekeeper for our Knowledge Management System, carefully curating our internal library with critical information.
  • Act as Lead Technical Writer, maintaining current technical writing techniques, tools, methodologies, human/computer interface, and graphical user interface development guidelines.
  • Standardize the look and feel of content to make content easily searchable and findable.
  • Plan, develop, organize, write, and edit operational procedures, FAQs, and how-to articles that support process delivery and prove valuable to a variety of audiences.
  • Aim audiences towards knowledge artifacts regularly to catalyze organizational learning and growth.
  • Develop methods and processes to help ensure that internal standards are shared, applied, supported, and improved over time.
  • Identify internal experts and ensure that key knowledge is captured and shared.
  • Evaluate audiences to assess the appropriate level of detail for documentation assignments.
  • Become a go-to resource for colleagues and the enterprise.
  • Work closely with the Business Process Management, Learning & Development, and Enterprise Project Management teams to distribute good ideas as widely as possible, including by maintaining the organization's knowledge base.
  • Analyze, interpret, compose, and edit computer system information to develop end-user and technical documentation.
  • Support process improvement in the organization by applying lean principles such as respect for people, waste reduction, standardization, visual management, organizational alignment, and data-driven decision-making.
  • Experience in Knowledge Management System administration and implementation.
  • Develop version control methods and documents in enterprise library of knowledge.
  • Work with technical and non-technical Subject Matter Experts (SMEs)
  • Extract relevant information from subject matter experts in a professional manner in order to develop reproducible methods for generating clear and concise documentation in accordance with professional standards.
  • Support SMEs in adhering to Knowledge Management processes through Agile Scrum project delivery.
  • 5+ years of experience in technical writing, knowledge management, information architecture or related fields.
  • Bachelor’s degree or equivalent.
  • Comfortable with ambiguity and enjoys organizing the undefined.
  • Exceptional written communication skills, with the ability to format and disseminate information concisely and effectively.
  • Superior English language writing and editing skills, and ability to pass an editing test.
  • Ability to execute on numerous work streams with the same timeframe.
  • Experience with HTML and/or XML, CSS, SQL.
  • Experience with the following programs: MS Office, MS SharePoint, Adobe Acrobat Professional, Tech Smith SnagIt.
  • Experience writing manuals, technical documents, work flow diagrams, user guides, process models, and can clearly dispel complex information into easy to understand formats.
  • Familiar with content tagging strategies, and information taxonomy
  • Google Analytics, Photoshop, Adobe Frame Maker, Adobe Illustrator, video content production, Agile or Agile Modified experience, Salesforce Knowledge.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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