Job Description

TCI has an immediate need for a Computer Operation Analyst in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

NOTE: This position requires US Citizenship and the ability to obtain a Public Trust Security Clearance.

This position is on-site with no telecommute and located in Raleigh, NC.

SUMMARY

We are searching for a Computer Operation Analyst. You will join the Operations team which monitors, troubleshoots and remediates any issues with file transfers. The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed. Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux.

RESPONSIBILITIES

  • Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
  • Responding to alerts related to file transfer issues or other data issues, and remediating these alerts.
  • Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components.
  • Documenting issues and assisting with root cause analysis as needed.
  • Provide 24x7 support for Enterprise Level Networks.
  • Proactively monitor network status and taking appropriate actions as needed.
  • Work with the incident management team to determine cause of network issues.
  • Trouble shoot network incidents and work to resolve them.

REQUIREMENTS

  • Bachelors Degree in Computer Science or related field and a minimum of 1 year experience is required. Additional experience may be substituted in lieu of degree.
  • Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line)
  • Ability to troubleshoot issues and remediate any issues.
  • Excellent customer service skills and ability to communicate effectively
  • Understanding of networking and file transfer protocols.
  • Strong problem solving skills
  • Experience with Windows Operations systems, Office suite and Outlook email.
  • This will be a weekend / night position. The shift will be.
  • Wed - 11pm to 8am, Thurs - 11pm to 8am, Fri - 11pm to 9am, Sat - 8pm to 8am
  • OR
  • Sun 8pm to 8am, Mon - 11pm to 8am, Tues - 11pm to 8am, Wed - 11pm to 9am
  • Additionally, There will be a 1-2 month training period that will be M-F first shift 8-5 before migrating to the assigned shift and hours.
  • Must be U.S. Citizen and eligible for a Public Trust clearance.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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