Job Description

TCI has an immediate need for a Computer Operation Analyst in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

NOTE: This position requires US Citizenship and the ability to obtain a Public Trust Security Clearance prior to start.

This position is on-site only; NO REMOTE

THIS WILL BE A WEEKEND POSITION
  • Wed 8am-6pm, Thurs 8am-6pm, Fri 8am-6pm, Sat 8am-9pm
    OR
    Sun 8am-9pm, Mon 8am-6pm, Tues 8am-6pm, Wed 8am-6pm

     
  • Additionally, there will be a 1 to 2-month training period that will be M-F first shift 8-5 before migrating to the assigned shift and hours.
RESPONSIBILITIES
  • Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
  • Responding to alerts related to file transfer issues or other data issues, and remediating these alerts.
  • Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components.
  • Documenting issues and assisting with root cause analysis as needed.
  • Provide 24x7 support for Enterprise Level Networks.
  • Proactively monitor network status and taking appropriate actions as needed.
  • Work with the incident management team to determine cause of network issues.
  • Trouble shoot network incidents and work to resolve them.
REQUIREMENTS
  • Bachelors Degree in Computer Science or related field and a minimum of 1 year experience is required. Additional experience may be substituted in lieu of degree.
  • Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line).
  • Ability to troubleshoot issues and remediate any issues.
  • Excellent customer service skills and ability to communicate effectively.
  • Understanding of networking and file transfer protocols.
  • Strong problem-solving skills.
  • Experience with Windows Operations systems, Office suite and Outlook email.
  • Must be U.S. Citizen and eligible for a Public Trust security clearance.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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