Job Description

TCI has an immediate need for a Deskside Support Technician in Catlettsburg, KY. This is a long-term contract opportunity with probability of extensions. In addition to competitive pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires US Citizenship or Permanent Residence.
SUMMARY
Our enterprise client is looking for candidates who seek a lifelong career opportunity with a very profitable company within the oil and gas industry. Contract job opportunities could lead to a permanent position with the company for the proven individual. Our client offers cross training opportunities throughout their business structure. IT is a key asset which is used in every business unit to drive efficiency and profitability. This is a great opportunity to have a long-term career, not just have a job.
The Deskside Support Technician will provide Tier 2 technical support including routine maintenance, new set ups and complete project work within the Corporate IT Support Team.
RESPONSIBILITIES
  • Resolving service desk tickets & providing direct customer support
  • Perform on-going technology maintenance for the business environment
  • Provide proactive on-site technical support services for hardware and software including troubleshooting, testing, problem resolution, documenting, monitoring, and follow up.
  • Installs, maintains and supports all the field IT systems like: desktop and laptop computer hardware; Microsoft Windows Operating Systems; software installation; network and stand-alone printers; remote access; audio visual equipment; mobile devices support, Cisco telephones; radios, server computer hardware
REQUIREMENTS
  • 3+ years of experience as a Deskside/Desktop Support Technician (HP desktop environment.
  • Minimum of a High School Diploma but Associates or Bachelor’s Degree is preferred.
  • Basic knowledge of networking (understanding DHCP, DNS) including switches, routers, cabling.
  • Solid knowledge of Microsoft Operating System (Windows 7/10).
  • Demonstrated knowledge and skill with hardware (able to diagnose hardware vs. software issue), experience with ruggedized devices a plus.
  • Experience with printer repair and capabilities.
  • Experience with mobile devices (iPhones, iPads, handheld devices, wireless set ups)
  • Ability to work well independently, have strong organization skills, and be very self-motivated.
  • Ability to travel 20% to other corporate locations as needed.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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