Job Description

TCI has an immediate need for an Enterprise Systems Monitoring Engineer, Eagan, MN. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires US Citizenship and a Public Trust Security Clearance.
The Enterprise Systems Monitoring Engineer will use a variety of management and monitoring tools to monitor operations, performance, transaction processing, status, and tuning information associated with the processes, storage, servers, network and other essential services to proactively identify symptoms and problems with systems, services and applications, and to initiate an appropriate response to maintain operations needed by users.
  • Capture applications baseline performance deviations and implement proactive Splunk monitoring and alerting of production systems.
  • Leverage monitoring tools (such as Splunk) and capabilities to find root cause for incident and problem management.
  • Provide Splunk monitoring subject matter expertise and main point of contact for supported applications.
  • Provides 24 x 7 support as needed.
  • Provide input into strategies, capabilities and integrations to improve the availability and performance run-state of production applications.
  • Drive operational implementation of monitoring capabilities, dashboards and improvements.
  • Lead efforts capturing reporting requirements, develop system performance, capacity and key business transactions reports-dashboards by leveraging approved tools and processes to maintain operational availability of delivered solutions.
  • Leverage a predictive analytic approach to identify and mitigate issues before they have material impact to our application consumers.
  • Identify, recommend and lead performance tuning and monitoring enhancement opportunities.
  • Build and modify new and existing orchestrated monitoring alerts and events.
  • Minimum of 5 years of experience as Enterprise Systems Monitoring Engineer.
  • Experience with synthetic transaction application monitors.
  • Proficient in Linux and Windows.
  • Experience with tools such as Server Monitoring - Zabbix; Internal Web Application Monitoring - SolarWinds WPM; External Web Application Monitoring - Neustar WPM; Application Performance Monitoring - AppDynamics; Alert Management - Everbridge; Event Management - Splunk ITSI; Metric collection, analysis, and reporting - Splunk; Dashboards - Splunk, Web Development, Symon.
  • Deploy and maintain ESM tools, Application Alerting Blackouts, Synthetic Transaction Recording, Change and Enhancement Requests and End User Training.
  • Provide 24x7 incident management command and support including alert triage, ticketing, support team notification / escalation, and hosting of troubleshooting bridges.
  • Create and maintain library of custom knowledgebases for customer alert handling and escalation.
  • Serve as 1st contact POC for major business partner technical complaints from Amazon, FedEx, Pitney-Bowes, and QuadGraphics.
  • Provide various Tier2 and SOD duties. Provide quality control for ESM monitoring tools.
  • Must possess a valid DoD Public Trust Clearance or have the ability to obtain one. TCI will assist with transfers of clearances.

Application Instructions

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