Job Description

TCI has an immediate need for an IP Network Operations Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
TCI is offering an excellent DoD Contract opportunity with our government/military sector client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers.
  • Provide technical support for large private communications network.
  • Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment.
  • Shift and workday flexibility is required.
  • Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field or equivalent relevant experience in lieu of degree.
  • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
  • 6+ years’ physical layer and routed technologies experience.
  • 6+ years networking technologies experience with RF, ATM, DWDM, and Frame Relay.
  • 6+ years’ experience with Network Management systems and tools.
  • 6+ years’ experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, and APC.
  • CCNA Certification
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.

Application Instructions

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