IP Network Operations Specialist

TCI has an immediate need for an IP Network Operations Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
SUMMARY
TCI is offering an excellent DoD Contract opportunity with our government/military sector client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers.
RESPONSIBILITIES

• Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
• CCNA Certification or must obtain within 3 months of start date.

REQUIREMENTS

• Bachelor’s degree in a related field and 2-4 years of prior related experience; OR an Associate’s Degree and a minimum of 6 years of prior related experience.
• 2 years of work experience in Telecommunications Network Troubleshooting.
• Must currently possess CCNA Certification or must obtain within 3 months of start date.

Preferred Additional Requirements

• Layer 1 Troubleshooting experience.
• Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
• Prior experience required in maintaining high service levels in a demanding customer support services environment.
• Physical layer and routed technologies experience.
• Experience in remote maintenance and repair of CISCO network equipment.