Job Description

TCI has an immediate need for an IP Network Operations Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
THIS POSITION REQUIRES A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.
THIS POSITION IS ON-SITE; NO REMOTE WORK
SUMMARY
The IP Network Operations Specialist will provide technical support for a large private communications network.
RESPONSIBILITIES
  • Provide first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility (rotating shifts) are required. 
REQUIREMENTS
  • Bachelor’s degree in a related IT field AND 6 years of hands-on experience OR an Associate’s degree AND 8 years of hands-on experience.
  • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
  • Physical layer and routed technologies experience (6+ years).
  • 2+ years telecommunications troubleshooting experience
  • Layer 1 trouble shooting experience
  • Experience with Network Management systems and tools.
  • Experience in remote maintenance and repair of the following network equipment: Cisco.
  • CCNA Certification is required.
  • Must have the ability to obtain a Public Trust Security Clearance prior to start.

Application Instructions

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