Job Description

TCI is seeking an IT Customer Service person for a long term contract role in Lynchburg, VA.

The IT Customer Service person will coordinate, diagnose and troubleshoots incoming end user requests for PC/Laptop and Network issues.

KEY DUTIES TO INCLUDE (but not limited to):
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.

MUST HAVES:
  • 4 years technical and customer service experience
  • Excellent problem-solving skills
  • 3 years Windows 10 experience
  • Great communication skills..ability to listen first, customer service oriented
  • Team player. someone who takes the initiative and goes above and beyond to resolve issues
  • Associates Degree

NICE TO HAVES:
  • Networking experience¬†
  • A+ certification
  • Windows 10 certification

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online