Job Description

TCI has an immediate need for an IT Manager of Business Delivery in Louisville KY area.  This is a Direct Hire opportunity.
The Manager of Business Delivery will manage a technical team of 5 to improve data delivery for various departments to their clients. The team will identify, investigate and implement solutions focused on the quality of the data feeds received, reporting to senior management when the quality of the data does not meet minimum standards.
KEY DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
  • Monitor, report, investigate and adjust any processes that may affect the delivery of data to the organization.
  • Create and monitor processes related to certification of data files both from and to our clients.
  • Provide reports and investigations to assist in the reconciliation of client data with data received, as well as produce reports and other information that assists in business decisions and processes, such as the Strategic Business Review (SBR) preparations.
  • Establish and manage Request Intake process for both internal business partners and external clients.
  • Act as Business Relationship Partner in identifying and fulfilling business reporting and research needs for operational purposes.
  • Act as client implementation liaison and assist Solutions team with new or existing implementations.
  • Responsible for communicating all client related delays, outages, and impediments to internal business partners including monthly accomplishments to IT senior management.
  • Create and keep current monthly scorecards that demonstrate team efficiency and effectiveness to serve.
  • Work with senior management to ensure that efforts are prioritized and resources are allocated accordingly.
  • Develop ongoing analyses and reporting to support continuous improvement in the quality and timeliness of the delivery of data to the rest of the operations and to our clients.
REQUIRED SKILLS & EXPERIENCE
  • 4+ years with SQL and having a proficiency in SQL language and solid understanding with Microsoft SQL Server Tools, Tableau Reporting and Microsoft Excel data analysis and reporting.
  • Experience demonstrating focus on continuous improvement in both quality of results and efficiency of processes.
  • Ability to manage multiple competing objectives, prioritize them and have a sense of urgency.
  • Detail oriented with strong analytical and problem-solving skills.
  • Excellent communication skills and the ability to lead others.
DESIRED SKILLS
  • Experience in healthcare (provider, insurer, third-party, claims processing, other healthcare) is highly desirable.
  • Degree in business, finance, or computer science is a plus.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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