Job Description

TCI has an immediate need for a Network Controller in Melbourne, FL.  This is not a Corp2Corp opportunity.  This is a long-term contract opportunity with the probability of extension and possibility of hire.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
SUMMARY
TCI is offering an excellent DoD Contract opportunity with our government/military sector client.  If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team.  Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers.
RESPONSIBILITIES
  • Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interpret equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • Work in a 24x7 network control environment, including weekends, as needed.
QUALIFICATIONS
  • High School Diploma, or equivalent, plus 8 years of related experience required; or, two-year degree in computer-related field or equivalent plus 4 years related experience.
  • 4 years of experience with physical layer and routed technologies.
  • 4 years of experience with networking technologies experience with RF, ATM and Frame Relay.
  • 4 years of experience with Network Management systems and tools.
  • 4 years of experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, APC, and Aviat.
  • Ability to support short-term emergency evacuation to local or remote backup facilities.
  • Previous experience in telecommunication call centers.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • Experience in UNIX and Remote Access solutions is a plus.
  • Experience with call center phone systems and ability to work in a fast-paced environment.

Application Instructions

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