Job Description

TCI has an immediate need for a Network Operations Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
The Network Operations Specialist will provide technical support for a large private communications network. Handle first line of support for customer and field calls into an operations center.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility are required.


  • Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field or equivalent relevant experience in lieu of degree.
  • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
  • 4+ years’ physical layer and routed technologies experience.
  • 4+ years networking technologies experience with RF, ATM, DWDM, and Frame Relay.
  • 4+ years’ experience with Network Management systems and tools.
  • 4+ years’ experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, and APC.
  • Candidate must possess or have the ability to obtain a Public Trust Security Clearance.

Preferred Additional Skills:

  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • CCNA Certification.

Application Instructions

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