Job Description

TCI has an immediate need for a Network Operations Specialist (NOS) in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of extension. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

The Network Operations Specialist (NOS) will focus on systems level and will provide network monitoring and issue analyses within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to the network, and it is part of a 24x7 network control environment, working shifts including weekends when needed. The ideal candidate will be someone who can react to issues while following documented processes, working with customers and other levels of support to coordinate and resolve issues.
  • Monitor, analyze, and troubleshoot network events.
  • Perform an initial evaluation of outages for potential operational impacts.
  • Perform root cause analysis to determine a plan of action for restoring services.
  • Operate across multiple internal teammates and external telecommunication partners to follow-through with operational processes and improve restoration times.
  • Facilitate coordination with User Community, Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities.
  • Document Trouble Tickets and Change Requests of all related activities.
  • Work in a 24x7 network control environment, including weekends when needed.
  • Bachelor’s degree in a related field with (2) years of prior related experience OR an Associate’s Degree with a minimum of (4) years of prior related experience.
  • Experienced in a Networking, Engineering, or Information Technology related field.
  • 1 year of layer 1 and 2 troubleshooting experience in a telecommunications environment.
  • Experience with domain knowledge of L1 through L4 of the OSI Model.
  • Experience working with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
  • Ability to multi-task in a fast-paced environment with little to no supervision.
  • Exceptional customer service support (both verbal and written).
  • Strong problem-solving skills: ability to assess a problem and determine an effective course of action.
  • CCNA or equivalent experience.
  • Experience with troubleshooting Linux based VHF computer systems.
  • Familiar with Linux base operations to perform in depth analysis.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.

Application Instructions

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