Job Description

TCI has an immediate need for a Remote Digital Telecommunications Specialist. This is not a Corp2Corp opportunity.  This is a direct hire opportunity.
Preference is given to candidates who can work on-site in Nicholasville, KY full-time. Qualified candidates who desire hybrid or full remote working arrangements in the EST time zone will also be considered.
SUMMARY
This is a very exciting career opportunity with a global manufacturing enterprise diversified in biotechnology, agriculture, and animal health. With the strength of an industry leader, they have a unique commitment to people, animals, and to technological innovation in driving their competitive edge. Opportunities to support measurable synergies and systemic business processes are abundant.
The Digital Telecom Specialist will be responsible for working with enterprise-level digital communications software and hardware to support a global team of users.
RESPONSIBILITIES
  • Monitors, identifies, and implements solutions regarding escalated tickets and VIP issues.
  • Serves on a global team to support the design, implementation, and management of digital communication networks (i.e., VoIP, Microsoft Teams, paging systems, hardware & devices).
  • Troubleshoots technical platforms for plants and offices (i.e., Counterpoint POS, MS Teams) and researches new technology.
  • Performs upgrades/updates on firmware/software, assisting with MS Teams configuration/support and other duties as assigned.
  • Logs up-to-date and detailed enterprise-wide records of POTS and PRI infrastructure in conjunction with technical support of legacy hardware.
REQUIREMENTS
  • Bachelor’s in Computer Science, or similar degree.
  • 1+ year of experience supporting physical & cloud applications, networks, and architecture including Microsoft solutions (i.e., Teams, Phone, O365, and Azure Active Directory)
  • Good understanding of cloud-based communication tools such as hardware and software telephone components (i.e., Microsoft).
  • Customer-oriented and cool-tempered with excellent people and communication skills.
  • Proven ability to work both individually and with cross-functional global teams in a support role.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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