Job Description

TCI has an immediate need for a Senior level Director of User Experience in Louisville, KY.  This is a Direct Hire full-time opportunity.  This opportunity offers above market-rate salary, performance bonus, and stock options for the right candidate.
This is a new and expanded role for our client and will report directly to the SVP. If you are a Senior UX Director that has a deep knowledge of driving users to e-commerce sites and converting them to sales, please keep reading.
As the Senior Director of User Experience, you will have solid experience developing UX for retail ecommerce sites. You will manage a team to increase revenue (sales) through the ecommerce website(s). A successful candidate will also be someone who loves data and is data driven to analyze what works, what doesn’t work and know what digital strategies will add value.
The Senior Director of Customer Experience will be responsible for UX. The successful candidate for this role will be a retail and digital visionary with a proven track record of thought leadership and innovation consisting of customer experience within the store environment including: store layout, new store design, improved operational efficiency via Machine Learning & AI.
  • Lead the testing strategy for iterative customer experience improvements leveraging tools like, Maxymizer, and Leanplum.
  • Deliver user-centered designs that continue to differentiate a unique product.
  • Lead user research and usability testing, share findings with the broader team, and translate them into action.
  • Define customer personas and create the corresponding user flows/wireframes.
  • Make pragmatic design decisions that balance creative and analytical goals, technical limitations, and business priorities.
  • Partner with product management to prioritize customer needs and define scalable solutions.
  • Measure the effectiveness of design and tracking key metrics.
  • Recruit, train, and lead a world-class team of UX professionals and visual designers.
  • 10+ years' experience with UX.
  • 5+ years of experience with internet UI design & usability.
  • 5 + years’ experience managing UX Design teams, ideally with teams being 5-15 people.
  • Expertise in design thinking and UX fundamentals including strategy, research, usability, interaction design, and visual design.
  • Strong skills in crafting effective UX flows, wireframes, and rapid prototyping.
  • Experimental design, proficiency with data visualization (Tableau) and familiarity working with CSS/HTML/Javascript.
  • Experience with visualizing data, analytics, and alerts/notifications.
  • Excellent communication and interpersonal skills.
  • Ability to coach and mentor and elevate everyone around them. 
  • Experience with mobile interface design strongly preferredbut not required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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