Job Description

TCI has an immediate need for a Service Desk Technician for Louisville, KY.  This is not a Corp2Corp opportunity.  This is a contract-to-hire opportunity.
SUMMARY
The Service Desk Technician will provide Tier I and II support for an environment of 3,000 users. Primary duties will range from taking support calls/emails to desk-side troubleshooting to imaging machines for new employees.
RESPONSIBILITIES
  • Troubleshoot and image PCs, printers, and mobile devices.
  • Respond to call/email/tickets incidents.
  • Document, track and monitor client incidents and requests in ticketing system.
  • Set proper expectations on resolutions or follow up.
  • Communicate effectively to various level of employees.
  • Image new PC/laptops/tablets for new employees.
  • Support mobile devices.
  • Be part of an on-call rotation.
REQUIRMENTS
  • 3+ years of Tier II support.
  • Advanced experience supporting Microsoft Windows 10 and Microsoft Office Suite.
  • Advanced problem-solving skills and able to troubleshoot.
  • Strong knowledge of using incident tracking systems (ServiceNow is preferred).
  • Experience with ITIL methodology.
  • Knowledge of LAN/WAN & networking concepts and protocols.
  • Understanding of hardware.
  • Experience supporting and troubleshooting software issues.
  • Team player with a strong work ethic and operates with a sense of urgency.
  • Excellent customer service skills - both written and verbal communication.
  • Loves to take the initiative and go above and beyond what is asked of them to resolve issues or keep from reoccurring.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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