ServiceNow Administrator

TCI has an immediate need for a ServiceNow Administrator in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires US Citizenship and a Public Trust Security Clearance prior to start.
RESPONSIBILITIES

• Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets
• Run reports, configure service level agreements (SLAs), and perform instance branding and customization
• Work with policy and procedural tasking as it applies to SN administration

REQUIREMENTS

• 3 years of experience as a ServiceNow Administrator.
• Experience/Knowledge in Service Now version of Orlando.
• Must had SME knowledge level in ITSM and ITIL.
• Knowledge and expertise to perform core configuration tasks.
• Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to: management, non-technical customers, and associates.
• Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts.
• Experience with requirements gathering.
• Experience with Functionality/CAT Testing.
• Knowledge of Use mobile clients.
• Working knowledge to Activate plugins.
• Experience in functional operations (Adding users, groups and modifying roles, etc.).
• Experience working with two key process applications: Knowledge Base and ServiceNow Service Catalog.
• Ability to create workflow activities and approvals.
• Experience in configuring alerts and notifications.
• Ability to review upgrade history and status.
• Control system access and data security.
• Candidate must currently possess or have the ability to obtain a Public Trust Security Clearance.

Preferred Skills:

• Bachelor's Degree in Computer Science, MIS, Engineering or related field.
• Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control.
• Detailed knowledge of applicable security policies and standards.
• Development experience.