Job Description

TCI has an immediate need for a ServiceNow Administrator in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires US Citizenship and a Public Trust Security Clearance prior to start.
  • Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Run reports, configure service level agreements (SLAs), and perform instance branding and customization
  • Work with policy and procedural tasking as it applies to SN administration
  • 3 years of experience as a ServiceNow Administrator.
  • Experience/Knowledge in Service Now version of Orlando.
  • Must had SME knowledge level in ITSM and ITIL.
  • Knowledge and expertise to perform core configuration tasks.
  • Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to: management, non-technical customers, and associates.
  • Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts.
  • Experience with requirements gathering.
  • Experience with Functionality/CAT Testing.
  • Knowledge of Use mobile clients.
  • Working knowledge to Activate plugins.
  • Experience in functional operations (Adding users, groups and modifying roles, etc.).
  • Experience working with two key process applications: Knowledge Base and ServiceNow Service Catalog.
  • Ability to create workflow activities and approvals.
  • Experience in configuring alerts and notifications.
  • Ability to review upgrade history and status.
  • Control system access and data security.
  • Candidate must currently possess or have the ability to obtain a Public Trust Security Clearance.
Preferred Skills:
  • Bachelor's Degree in Computer Science, MIS, Engineering or related field.
  • Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control.
  • Detailed knowledge of applicable security policies and standards.
  • Development experience.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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