Job Description

TCI has an immediate need for a SOC Floor Coach / Lead Analyst in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

NOTE: This position requires US Citizenship and the ability to obtain a Public Trust Security Clearance.


The Security Operations Center (SOC) Lead Analyst will act as a dual point of technical and procedural escalation for the Security staff as they monitor, analyze and troubleshoot information security problems within an operations center utilizing security management and monitoring tools. This position is critical in ensuring the SOC has proper guidance. While this position is part of a Security control environment, the floor coach position will be a 9/80 position.
The floor coach main purpose is to aid the SOC with their objectives.

  • Provide guidance to the SOC Analyst and to validate case reviews and notifications for program customers (Internal and external).
  • Review Junior Cases before sending them to customers.
  • Effectively collaborate with internal teammates and external telecommunication partners to follow-through with operational processes and improve reported security cases.
  • Demonstrate problem-solving skills and proper application of tools, equipment, processes, and / or procedures.
  • Identify areas of improvement and provide recommendations toward solutions.
  • Utilize statistical data and track incidents for continuous improvement.
  • Develops policies and plans and/or advocates for changes in policy that support organizational cyberspace initiatives or required changes/enhancements.
  • Cyber Leadership - Leads Analyst performing cyber and cyber-related and/or cyber operations work.
  • Provide excellent customer service skills when addressing security related operational impacts.
  • Comprehensively troubleshoot Remedy tickets and Arbor alarms in an expedient manner.
  • Thorough documentation in Trouble Tickets requests of all related activities.
  • Support business continuity by participating on a disaster recovery team and by facilitating on call all HTEN programs.
  • Weekly Case reviews with the Security Analyst and management.
  • SIEM Content Creation Management.
  • HTEN program WIKI Reviews.
  • Communicate professionally with internal and external stakeholders.
  • Connect with leadership in a timely manner on job assignments, problems identified, and improvement suggestions (Monthly Case review Management).
  • Volunteer to assist in team tasks requested by supervisors from time to time.
  • Ensure new hires are trained effectively.
  • Conducts training of personnel within pertinent subject domain. Develops, plans, coordinates, delivers and/or evaluates training courses, methods, and techniques as appropriate.
  • Cyber Investigations and Analysis
    • Applies tactics, techniques, and procedures for a full range of investigative tools and processes to include, but not limited to, interview and interrogation techniques, surveillance, counter surveillance, and surveillance detection, and appropriately balances the benefits of prosecution versus intelligence gathering.
    • Identifies and assesses the capabilities and activities of cybersecurity criminals or foreign intelligence entities; produces findings to help initialize or support law enforcement and counterintelligence investigations or activities.
    • Analyzes threat information from multiple sources, disciplines, and agencies across the Intelligence Community. Synthesizes and places intelligence information in context; draws insights about the possible implications.
  • Bachelors Degree in a related field.
  • 2-3 years of SOLID experience with Cyber Investigations and Analysis.
  • A background with RMF experience.
  • Proficient with the following tools: Word, Excel, PowerPoint, Outlook.
  • Must be a US Citizen and have the ability to obtain a Public Trust Security Clearance.
  • With the anticipation of passing; take at least one Cisco, CompTIA, ITIL, Microsoft, Mange Engine or F5 certification test.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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