Job Description

TCI has an immediate need for a Support Analyst III in Alexandria, VA.  This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires a current DoD Public Trust and a CompTia S+ Certification.
SUMMARY
We are offering an exciting DoD Contract opportunity with our government sector client in Alexandria, VA.  If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team.
The Support Analyst III provides advanced customer service in support of the enterprise client network environments.
RESPONSIBILITIES
  • Provide customer service for environment that supports hardware, software, and network communications.
  • Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
  • Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors, application developers, and remote facility infrastructure teams.
  • Escalate issues within the defined standards. Log and track calls received using a Windows 10 desktop system running a web-based ticketing system.
REQUIREMENTS
  • 2+ years of Technical Customer Support experience.
  • Experience using ticketing system applications.
  • Experience troubleshooting problems telephonically and remote.
  • Strong working knowledge of the Windows 10 desktop environment.
  • Strong working knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware).
  • Knowledge of data communications protocols and utilities (TCP/IP).
  • Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat5).
  • Strong working knowledge of Leased line fault isolation.
  • CCNA certificate is a plus, but not mandatory.
  • VPN connectivity, Windows Server and Microsoft Office.
  • Candidate must currently posses a Public Trust Security Clearance (or higher).
  • Candidate must currently posses a CompTia Security+ Certification.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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