Job Description

TCI has an immediate need for a 2nd Shift Technical Support Analyst in Louisville, KY.  This is not a Corp2Corp opportunity.  This is a long-term contract 2nd shift opportunity through December 2020 with possible extensions.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
This position requires US Citizenship or Permanent Residence.
Our Fortune 500 Energy client is one of the U.S.'s lowest-cost energy providers and an industry innovator, operating in Kentucky. Known for its continuous best-in-class customer satisfaction ratings of all Midwest utilities, our client is also highly ranked among all U.S. utilities for efficiency through operational focus.
The Technical Support Analyst will use phone skills and technical aptitude to provide daily telephone technical support to internal clients; answer customer voicemail messages and emails.  Will also use various technologies within the infrastructure environment to assist with troubleshooting.
  • With assistance of senior personnel, will identify, diagnose and resolve technical incidents.
  • With assistance of senior personnel, coordinate restoration of services with other IT support personnel.
  • In addition to providing daily telephone technical support, the successful candidate must monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and UC4, etc.).
  • With assistance of senior personnel, take corrective action to address alerts and resolve technical issues.
  • The successful candidate will record, maintain, and with assistance from senior personnel resolve client incidents according to IT service level agreement.
  • 1-3 years of Technical Support or Help Desk Support experience.
  • Basic understanding of user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups, and access to network shared folders.
  • Basic understanding of Citrix VDI and Thin Clients.
  • Basic understanding utilizing XenMobile MDM tools to support Android and iOS devices.
  • Basic understanding using an incident tracking tool or Cherwell.
  • Must be able to work 2nd Shift Monday-Friday 3:00pm to 11:30pm.  Training will be 6-8 weeks.
  • Must possess service and communications skills. Ability to absorb information, apply conceptual skills in practical applications and deal with rapid technological change.

Application Instructions

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