Technology Support Specialist

TCI has an immediate need for a Technical Support Specialist in Louisville, KY.  This is a 6-month contract opportunity with the possibility of extensions.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
SUMMARY
The Technical Support Specialist will work within the Microsoft Intune Technology Support Center providing technical support via phone, email, or chat.  This is a first shift work schedule which is Monday-Friday 8:00am to 4:30pm.
RESPONSIBILITIES

• Using an incident tracking application, create, troubleshoot, diagnose, resolve, or route client incidents according to service level agreement. Will also receive assistance from tenured personnel to resolve client incidents.
• Provide and perform Microsoft Intune troubleshooting and problem resolution.
• Attendance is extremely important for this position. The successful candidates will be required to work 1^st shift, which is Monday - Friday, 8:00am - 4:30pm.
• Will use soft phone skills, and technical aptitude to provide Microsoft Intune telephone technical support to internal clients.
• Will utilize various knowledge repositories (Knowledge Articles, job aids, etc.) within the infrastructure environment to assist with creating troubleshooting, diagnosing, routing, and resolving Microsoft Intune incidents.

REQUIREMENTS

• 1 to 3 years of practical experience in an Information Technology phone support position.
• 1 to 3 years of troubleshooting experience with Androids, iOS, tablets, and Chromebooks.
• Basic understanding (1 to 3 years of experience) utilizing XenMobile/Intune MDM (Mobile Device Management) tools to support Android, iOS, tablets, and Chromebooks.
• Exceptional soft phone skills, interpersonal skills, and customer service skills.
• General understanding of Microsoft Intune MDM (Mobile Device Management).
• General understanding of Microsoft 365, Azure and Cisco Jabber.
• Basic understanding on how to troubleshoot Android, iOS, tablets, and Chromebooks.
• Basic understanding (up to 3 years of experience) using an incident tracking tool or Cherwell.