Job Description

TCI has an immediate need for a Telecom Support Specialist II in Washington, DC (no remote work). This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
This position requires US Citizenship and Public Trust Security Clearance prior to start.
SUMMARY
The Telecom Support Specialist II is responsible for overseeing the installation of telecommunications equipment, such as complex electronic switching systems, telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.
RESPONSIBILITIES
  • Provide a variety of Telecom and Network Services.
  • LAN infrastructure, switchgear, UPS, WIFI, VCS, IPT Phone device management (setup/moves).
  • Inventories and prioritizes network and equipment repairs.
  • Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
  • Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
  • Documents network by recording configuration diagrams and programming.
  • Analyzes network performance and prepares and presents reports based on that analysis.
  • Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
  • Initiates moves and/or setups as required/requested.
  • Perform remote monitoring and management of system alerts and notifications.
  • Monitor system for trouble areas and proactively resolve and document root cause.
  • Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
  • Make use of enterprise monitoring tools (Solar Winds and Splunk).
  • Function as a point of escalation for operational entities regarding regular or complex issues
  • Work on daily service tickets while engaged on moves/set-ups.
REQUIREMENTS
  • 2+ years in a telecom environment.
  • 1+ years supporting Cisco and/or Aruba monitoring platforms. Support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, switches wireless controllers, light weight access points (LWAP).
  • Must have one or more of the following industry certifications - CCNA, CCENT CWNA, CWSP.
  • Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
  • Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
  • Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
  • Must currently possess or have the ability to obtain a Public Trust Security Clearance prior to start.
PREFERRED REQUIREMENTS (nice-to-have)
  • Associates degree in engineering, computer science or information technology. A Bachelor degree is a plus.
  • Experience with incident management tools such as Remedy and/or Service Now.

Application Instructions

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