Job Description

TCI has an immediate need for a Telecommunications Analyst in Alexandria, VA.  This is not a Corp2Corp opportunity. This is a long term contract opportunity with the possibility of hire.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long Term Disability benefits.
Please note that this position requires a current DoD Public Trust and a CompTia S+ Certification. 
We are offering an exciting DoD Contract opportunity with our government sector client in Alexandria, VA.  If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. 

The Telecommunications Analyst provides advanced customer service in support of the enterprise client network environments.
  • Provide maintenance support of these environments to include support of fielded hardware, software and connectivity to the RDC.
  • The focus of this position is to coordinate with remote communications personnel to configure network access for specific customer applications based on a pre-determined implementation schedule.
  • Telephonically assist on-site personnel during the implementation. Document all activities related to site coordination and implementation assistance using a Windows, Windows Server and or Windows desktop system running a web-based trouble ticket/change order tracking system.
  • Research and resolve hardware PC, router ASA firewall configurations and architectural support), software and connectivity implementation problems by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Perform network design within the constraints of remote facilities, and provide third level support to the Tier 1 and Tier 2 support personnel.
  • In the course of troubleshooting remote facility network problems, perform IP packet analysis to determine network errors and/or conflicts.
  • 5-7 years of experience in relevant position.
  • Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis.
  • 5 year of LAN/WAN/GAN hardware components (routers, switches, DSU/CSU, Cat6).
  • Strong working knowledge of the Windows desktop and Windows server environment.
  • Security+ and CCNP certificate mandatory. 
  • Must already have or can get a CASP certification in 6 months.
  • Strong knowledge of Cisco ASA and Switch configurations.
  • Strong working knowledge of the Windows desktop and server environment.
  • Strong working knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware).
  • Strong working knowledge of Leased line fault isolation.
  • Experience using ticketing system applications.
  • Demonstrate strong customer service skills and prior experience with troubleshooting leased line problems required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online