Job Description

TCI has an immediate need for a VOIP Administrator in Ft Knox, KY.  This is a long-term contract opportunity with probability of extensions.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-term Disability benefits.

Please note that this position requires US Citizenship due to the DoD Secret Security Clearance requirement.

SUMMARY

Our Client is seeking a VoIP Administrator to work with various service providers to ensure functional long-haul (local and long-distance service) communications. This position is very detail oriented and requires knowledge in telephony and troubleshooting procedures as well as  landline telecom and extensive customer service skills.

RESPONSIBILITIES

  • Primary responsibilities include resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
  • Work closely with customer and telephony providers in analyzing requirements and resolving problems.
  • Tracks adds, moves and changes to VoIP/LAN.
  • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
  • Alerts management to recurring problems and patterns of problems.
  • Selected candidate will be expected understand communication solutions operating under minimum supervision for a large complex enterprise organization. 

REQUIREMENTS

  • 2+ years of relevant experience working with VoIP/LAN.
  • Must possess data communications experience and skills.
  • Able to produce technical and project related documentation as needed.
  • Strong Client facing skill.
  • Knowledge of military structure preferred.
  • Must be a self-starter with the ability to multi-task in a high-volume environment.
  • Experience with PRI Circuit Management
  • Limited drawing and writing skills to adequately document and present communication efforts
  • Ability to verbally communicate in Spanish considered a plus.
  • Knowledge of REMEDY ticketing system a plus
  • Candidate must possess a Secret Security Clearance or have the ability to get one prior to start. TCI will assist with obtaining or transferring Security Clearances.
  • All contractors must have a CompTia Security+ Certification or the ability to obtain one prior to start.
  • Cisco Certified Network Associate (CCNA) or VoIP certification equivalent.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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