TCI has an immediate need for a Robotics Support Technician in Louisville, KY. This is a long-term contract opportunity not available for C2C.
NOTE: This position requires US Citizenship or Permanent Residence (Green Card).
RESPONSIBILITIES
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NOTE: This position requires US Citizenship or Permanent Residence (Green Card).
RESPONSIBILITIES
- Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team.
- Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators.
- Document and troubleshooting electrical, mechanical and programming issues
- Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
- Follow up on open service tickets.
- Ensure the service ticket is completely documented and all collaborating data and communication is attached.
- Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.
- Minimum of Associate’s Degree in a related field.
- 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
- Detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude.
- Ability to read mechanical and electrical drawings.
- Must possess strong oral and written communication skills.
- Is proficient using Microsoft Office (Word, Excel, Outlook).
- Work schedule is Monday through Friday (8 hours/day) with periodic rotation to cover early or late shift (10am-7pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part.
- Ability/experience to troubleshoot RSLogix500 and RSLogix5000-based PLC logic is desired.
- WinMan experience is desired.
- This position requires US Citizenship or Permanent Residence.
Apply
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